Attendant ShortCuts

Shortcuts

Main Window (logged in)

Shortcut

Description

Alt + P

Open playback audio window

Alt + +

Increase playback audio level

Alt + -

Decrease playback audio level

Alt + M

Open recording audio window

Ctrl+Alt + +

Increase recording gain level

Ctrl+Alt + -

Decrease recording gain level

Ctrl + N

Open/Close Numpad

Alt + H (with active conversation)

Hold active conversation

Alt + H (without active conversation)

Last conversation placed onhold wil become the active conversation

Alt + Backspace (with active conversation)

Disconnect active conversation

Alt + ↑

Activate First Party (Last accepted incoming call will become active, when not active)

Alt + ↓

Activate Second Party (Last outgoing call will become active, when not active)

Alt + →

Open numpad to forward current active call (when there is an active call)

Alt + T

Connect the active call with the last connected call that is put onhold or connect the last two connected calls that are onhold with each other. (Merge) When there is only one conversation, nothing happens.

Ctrl+ Delete

Remove selection for transfer if there is a conversation selected for transfer.

Ctrl + 1

Get first call from queue in UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.

Ctrl + →

Open numpad for forward to number (Only if there is an active call, else it will start a call)

F12

Select List of Missed Calls

F11

Select List of Queue Items

F10

Select Onhold Contacts

F9

Select contact of current active conversation if there is an active conversation

Alt + U

Select Current User information (right top) and have the possibility to change your status.

Alt + L

Logout current user, and show sign in screen.

F1

Open Attendant help webpage


Incoming call (Toast)

Shortcut

Description

Alt + Enter

Accept call

Alt + Delete

Ignore toastA toast is a skype instant message notification. (call will still be available)

Alt + Backspace

Disconnect Call (Call will not be available)

Alt + number (1 t/m 9)

Open call number * in line in toast


Login (Main Window before login)

Shortcut

Description

Arrow right

Next tip

Arrow left

Previous tip


Overview

Shortcut

Description

Ctrl + F

Search in right column (contacts in overview)

 

Contact Search list (Ctrl + F)

Shortcut

Description

Select contact above selected

Select contact below selected

Enter

Call default endpoint of selected contact

Alt + →

Forward current conversation to selected contact (using normal transfer)

Ctrl + →

Forward current conversation to selected contact (using safe transfer).

Ctrl + F8

View Agenda of selected Contact

Ctrl+ E

Open E-mail window for selected contact.

Ctrl + Enter / Shift +Enter

Open chat with selected contact

Ctrl + I

Open contact information

Letter

Enter this letter in search field

Ctrl + M

Call Mobile endpoint

Ctrl + W

Call Work endpoint

Ctrl + H

Call Home endpoint

Ctrl + S

Open Sms window for selected contact

Ctrl + F1

Call SIPThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. (LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. or Skype)

Ctrl + F2

Call Work

Ctrl + F3

Call Mobile

Ctrl + F4

Call Home

Ctrl + F5

Call Other

Ctrl + F6

Call Voicemail

Ctrl + F7

Open Contact Information

Ctrl + F8

Open Calendar

Ctrl + F9

Open Send Mail

Ctrl + F10

Open Snd SMS

 

Address Book

Shortcut

Description

Up (In search field)

Goes up an item in the results if possible

Down (In search field)

Goes down an item in the results if possible

 

Chat Window

Shortcut

Description

Ctrl + F4 / Alt + F4

Close Chat

Ctrl + Tab

Go to next view

Ctrl + Shift + Tab

Go to previous view

Shift + Tab

Goes to chat and puts focus on first chat message (only works when there is a chat message)

 

Selected Conversation (Current: F9)

Shortcut

State

Action

Enter

Incoming

Accept Call

Ctrl + H

Connected

Place call onhold

Alt + H

Onhold

Get call out of hold

Backspace

All

Disconnect / Ignore

Ctrl + →

All

Forward / Transfer call

After Ctrl + → use Ctrl + F to search a contact and use the up and down arrow to navigate through the results. Press enter to forward

Ctrl + I

All

Open contact information

Ctrl + P

Connected

Park call

Ctrl + M

All

Call Mobile endpoint (if not available call default)

Ctrl + W

All

Call Work endpoint (if not available call default)

 

Missed Calls (F12)

Shortcut

Description

Enter

Call Back

+

Set selected conversation as handled

-

Remove selected conversation from missed calls

Queued Calls (F11)

Shortcut

Description

Enter

Accept selected queued call