Quick Reference

Reception Attendant Overview

  1. Dial-pad
  2. Hold calls
  3. Summary
  4. Microphone and volume
  5. Editable status
  6. Search
  7. Active Call
  8. Caller history
  9. Previous contact of Caller
  10. Timeline
  11. Agenda
  12. Frequent Contacts and Groups
  13. Overview
  14. Agenda
  15. Visitors
  16. Addressbook
  17. Settings
  18. Currect Queue
  19. Missed Calls
  20. Open Chats
  21. Mirror
  22. Notes

 

Accept Call

  1. Customer enters the queue.
  2. When it is your turn, you while be offered the call automatically.
    You can also take the call from the queue, by clicking on the call icon.
  3. You can accept by:
    1. (Mouse) Click accept icon
    2. (Headset) Click on accept button on headset
    3. (Phone) Pick up horn.

 

Put call in or from hold

  1. Have an active call
  2. You can put the caller on hold by:
    1. (Mouse) Click on hold icon in the active call
    2. (Headset Click on hold button (Not on every headset)
    3. (Phone) Click on hold button
  3. You can take the caller from hold by:
    1. (Mouse) Click on hold icon in the hold bar (top)
    2. (Headset Click on hold button (Not on every headset)
    3. (Phone) Click on hold button

 

Send CallBack notification

  1. Have an active call
  2. Go to the notifications button on the left side
  3. Add new notification
  4. Search for the correct contact
  5. Drag en drop the notification on the contact
    You can select (1) Chat, (2) Email or (3) SMS

 

Direct transfer

  1. Have an active call or a call on hold
  2. Search for the correct contact
  3. Drag the picture of the call to the contact person
  4. (Optional) You can select the device of the contact
    Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server., Mobile, Workphone or Voicemail

 

Consultative Transfer

  1. Have an active call or a call on hold
  2. Search for the correct contact
  3. Call the contact by clicking on the call icon
    1. Hold for 2 sec, to select device (Skype for Business, Mobile, Workphone or Voicemail)
  4. Drag and drop the picture of one of the two call on each other