Configure Timeline for Attendant

A part of the attendant that can be used is the Timeline.

 

Setup Timeline

Prerequisites

 

Setup with plugin

Make sure there is a plugins deployed. Either use the given manual or check the plugins.

  1. Go to the UCC Setting page.
  2. Open the Settings list.
  3. Add the setting "UseCRM" with value true

    Note Make sure "UseTimeline" is false or not in the settings list.

  4. Restart the UCC

 

Setup without plugin

  1. Go to the UCC Setting page.
  2. Open the Settings list.
  3. Add the setting "UseTimeline" with value true

    Note Make sure the UCC is not using a plugin with the setting "UseCRM".

  4. Restart the UCC