Note Additional Anywhere365 Reception Attendant License required.
We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.
Transfers (blind or consultative) are visualized and can be executed via drag & drop or swipe or touch (Windows tablet version). Group transfer (to UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.’s) is possible in order to allow for ‘functional transfers’, in case the Anywhere365 UCC platform is available for departments and functional groups.
The Reception Attendant is available in three versions, client based stand alone, client based with a UCC service or as a web attendant with a UCC service.
Stand Alone Attendant
Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is stored locally on the machine.
Optimal for single user reception, without Automatic Call Distribution.
UCC Client Attendant
Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.
Optimal for multi-user or location reception, with Automatic Call Distribution.
Web Attendant (test phase)
Fully functional, accessible anywhere with internet access. Dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.
Optimal for multi-user without fixed location, with Automatic Call Distribution.
Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
The Call Park functionality for Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. is fully supported by all Anywhere365 applications, including the UCC and Social Attendant.
Within Anywhere365 it is possible to create groups that consist of multiple Agents with a similar Skill. Based on the presence status of the individual, a group presence status is created. Furthermore Anywhere365 has the unique ability to give the group a name and add a photo that appears in the LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. and Skype for Business client.
With Anywhere365 it is possible to record end-to-end conversations (Customer to Contact Center) and store them as audio documents on a variety of environments such as: SharePoint, Azure, Local Disk, NAS/SAN, FileShare of Office365.
With the Attendant of Anywhere365 it is easy to manage the queue and determine the positions of callers within the queue. Callers waiting in the queue are updated frequently about their position and might be informed with other relevant information. The maximum length of the queue is configurable and once the limit is reached customers are offered to leave a voice mail or disconnect the call. All notifications can be managed by means of text-to-speech or audio files.
Anywhere365’s client software supports multiple languages.
Anywhere365 support the use of Office365 users as Agents.
The Anywhere365’s clients are supported in Windows 10.
To make the installation even easier, The Anywhere365 CoreThe Core is the center of Anywhere365. It manages all the Dialogues., SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 and Client Software can be installed by using an installation wizard.
Customers and Partners can develop their own plugins for Anywhere365
The Anywhere365 Attendant is available in the following languages:
The Social Reception Attendant can use four different communication channels: