Note Additional Anywhere365 Reception Attendant License required.
Note Workstreampeople has no in-depth knowledge on Citrix and therefore is not able to assist on issues related to Citrix.
We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.
Transfers (blind or consultative) are visualized and can be executed via drag & drop or swipe or touch (Windows tablet version). Group transfer (to UCC’s) is possible in order to allow for ‘functional transfers’, in case the Anywhere365 UCC platform is available for departments and functional groups.
The Reception Attendant is available in three versions, client based stand alone, client based with a UCC service or as a web attendant with a UCC service.
Stand Alone Attendant
Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is stored locally on the machine.
Optimal for single user reception, without Automatic Call Distribution.
UCC Client Attendant
Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.
Optimal for multi-user or location reception, with Automatic Call Distribution.
Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Call park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Within Anywhere365 it is possible to create groups that consist of multiple Agents with a similar Skill. Based on the presence status of the individual, a group presence status is created. Furthermore Anywhere365 has the unique ability to give the group a name and add a photo.
With Anywhere365 it is possible to record end-to-end conversations (Customer to Contact Center) and store them as audio documents on a variety of environments such as: SharePoint, Azure, Local Disk, NAS/SAN, FileShare of Office365.
With the Attendant of Anywhere365 it is easy to manage the queue and determine the positions of callers within the queue. Callers waiting in the queue are updated frequently about their position and might be informed with other relevant information. The maximum length of the queue is configurable and once the limit is reached customers are offered to leave a voice mail or disconnect the call. All notifications can be managed by means of text-to-speech or audio files.
Anywhere365’s client software supports multiple languages.
Anywhere365 supports the integration of Office365 accounts to be added to the available list of Agents in your UCC.
The Anywhere365’s clients are supported in Windows 10.
The Anywhere365 Attendant is available in the following languages:
The Social Reception Attendant can use four different communication channels: