Reception Attendant

Note Additional Anywhere365 Reception Attendant License required.

Introduction

We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.

Transfers (blind or consultative) are visualized and can be executed via drag & drop or swipe or touch (Windows tablet version). Group transfer (to UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.’s) is possible in order to allow for ‘functional transfers’, in case the Anywhere365 UCC platform is available for departments and functional groups.

 

The Reception Attendant is available in three versions, client based stand alone, client based with a UCC service or as a web attendant with a UCC service.

 

Stand Alone Attendant

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is stored locally on the machine.

Optimal for single user reception, without Automatic Call Distribution.

 

UCC Client Attendant

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.

Optimal for multi-user or location reception, with Automatic Call Distribution.

 

Web Attendant (test phase)

Fully functional, accessible anywhere with internet access. Dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.

Optimal for multi-user without fixed location, with Automatic Call Distribution.

 

Features Values

Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Agent Functionality

Agent Management

Dialogue Intelligence

Dialogue Management

Characteristics

 

Available Languages

The Anywhere365 Attendant is available in the following languages:

Dutch

English

German

French

Spanish

Danish

Swedish

Norwegian

Italian

Portuguese

Turkish

Japanese

Chinese

Hebrew

 

Communication Channels

The Social Reception Attendant can use four different communication channels:

Call

Chat

Mail

SMS

 

Video

 

Screenshots