Role Model | Anywhere365

Role models describe common business situations and how Anywhere365 can make these situations smarter, more efficient and more effective. These scenarios can be used as inspiration in order to determine which communication solution to use for your own business processes.

Boss and Secretary

A scenario in which incoming calls are answered initially by a secretary. If required the secretary is able to forward calls to the manager.

Customer Centric Routing

A scenario that describes the possibility of creating a personalized IVR for each customer.

Student Teacher

A scenario that describes the possibility of using multiple communication channels and differentiates between incoming calls of different user types.

Personal Assistant

A scenario of using the UCC as a personal assistant. And where internal and external customers are treated differently at different times during a working day.

Support Desk

A scenario that explains how a single or multiple department Supportdesk might utilize a UCC, while the supervisor is able to gain insights in the performance.

Product Based Routing

A scenario that explains to use the Auto Attendant for routing to products specialists.

Team Variation

A scenario that indicates how different endpoints can be used by different teams with similar roles.

Single Point of Contact

A scenario that discribes there are several options available when the customer cannot reach its own Single Point of Contact within a company.

Reception

A scenario for companies that have a central reception that accepts calls and transfers these calls through the organization.

Large Scale Contact Center

A scenario for international companies that have multiple locations and use multiple dialogue types.

App the Expert

A scenario where customers can use their WhatsApp client to contact an available Expert in the Contact Center.