Release Notes - Hotfix release DC2023.02b

Tip

If you’re upgrading from an older bundle, be sure to check out our What's New pages for a comprehensive list of new features and important updates spanning multiple bundles.

This document contains a list of the updates and current versions of Anywhere365 software and components.

Client Components

Note

To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.

Component	Version	Remark
Ucc.Creator template (SharePoint template)	8.2.0.7
Power BI (desktop template)	8.6.23215.01	(Minimum required version for this bundle) Learn More
Inflight Wallboard (desktop client)	6.5.7
Snapper (desktop client)	8.6.1	(Minimum required version for this bundle) Learn More
⁺= updated in this bundle.

Feature Enhancements

PBI	Description
87775	Node.js version updated for DialogueStudio. For Dialogue Studio the node.js version has been updated to a newer, supported version to stay compatible with the MSSQL Node. Warning Dialogue Studio Nodes connecting to a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. server which are unused or with incomplete configurations must be removed prior to upgrading to this version. Failing to do so may result in problems restarting your Dialogue Studio and is at your own risk. Learn More
89365	Webchat transfer enhancements in Dialogue Manager. Previously the customer was unable to see agent messages once a WebChat session was transferred to another WebChatDialogueProvider2 in a different UCC. This has now been fixed. Also, the customer can now see that a new agent joined the conversation after the transfer has been accepted.
89174	Reduced a log occurrence in Dialogue Manager logs. Fixed a repeating NULL reference error which appeared under certain circumstances in the logfiles. This should no longer take place and reduce logfile pollution.

PBI

Description

87775

Node.js version updated for DialogueStudio.

For Dialogue Studio the node.js version has been updated to a newer, supported version to stay compatible with the MSSQL Node.

Warning

Dialogue Studio Nodes connecting to a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. server which are unused or with incomplete configurations must be removed prior to upgrading to this version. Failing to do so may result in problems restarting your Dialogue Studio and is at your own risk. Learn More

89365

Webchat transfer enhancements in Dialogue Manager.

Previously the customer was unable to see agent messages once a WebChat session was transferred to another WebChatDialogueProvider2 in a different UCC. This has now been fixed. Also, the customer can now see that a new agent joined the conversation after the transfer has been accepted.

89174

Reduced a log occurrence in Dialogue Manager logs.

Fixed a repeating NULL reference error which appeared under certain circumstances in the logfiles. This should no longer take place and reduce logfile pollution.