Release Notes DC2022.03
This document contains a list of the updates to Anywhere365 software and components.
Updated Components
Power BI
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8.2.22212.01 |
Snapper
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8.4.6 |
Inflight Wallboard (client)
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6.5.5 |
= updated in this bundle.
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New Features
UI Plugins are now available for WebAgent. Using WebAgent UI Plugins you can embed useful information such as your company's Twitter feed, an internal support chat room within the WebAgent interface. Learn More |
Added Click to Transfer option for CTI. Use CTI integration with Dynamics365, SalesForce, or ServiceNow as your contact directory. With an embedded WebAgent, you can now invite a case manager to join a conversation with a single click. Learn More |
Support for Service V2. CRM solutions without an Anywhere365 plugin can use Dialogue Studio to retrieve data, thus taking advantage standard plugin features such as secure credential storage and connections. |
Feature Improvements
Improved CRM Contact information UI. •CRM Fields can now display multi-line values. •The hover-only Select Button makes more space for readable text. •Contact Information can now set as the default tab, to be the first tab visible when opening in small view.
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Close session after WhatsApp Customer Care Window expires. WebAgent now shows that an agent can no longer respond to a WhatsApp conversation after the 24hour expiration window.
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Added option to disable input for post-dialogue. It is now possible to disable text input once a post-dialogue adaptive card is sent, to make the user complete the adaptive card first. Learn More |
Improved UX for undeliverable messages. Feedback is now provided when a message cannot be delivered. |
Only valid can be sent.
Incomplete or incompatible adaptive cards will no longer be available in the WebAgent. |
Hide overflow in Wallboard. In View 1, top overflow percentages are not always used and just display 0%. To increase legibility these are now hidden when the value is 0%. |
Show more skills in Wallboard View 2. View 2 would show more skills in portrait mode than in landscape. 6 skills are now displayed in both views. |
Power BI: Selective anonymization of agents OR callers.
Anonymization in the Power BI template would either simultaneously affect both agents and callers, or affect neither. You can now specify which of the 2 (or both) you want to have anonymized. |
Process incoming calls correctly. Phone number with multiple + (plus) or – (minus) signs are now correctly dealt with. |
Collect presence from Agents regardless of their User Principal Name () Previously the term 'beta' did not return agent presence.
After applying bundle DC2022.03, re-authentication of the Graph Presence Accounts (that are using Device Code Authentication) is required to make sure that the presence of the Agents is collected again.Device Code Authentication is used if Anywhere365 is unable to authenticate on behalf of the configured user (due to Multi-Factor Authentication, or other restrictions). In this case, you need to navigate tohttps://microsoft.com/devicelogin to provide the device code and authenticate to trigger presence collection. |
Feature Enhancements
Sending (partial) html tags no longer results in an empty message in the webchat.
HTML sanitization extensions in the DialogueManager have been updated to encode HTML tags instead of removing them. This reduces the risk of unintentionally removing user-content from the message.
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Resuming a webchat conversation no longer shows duplicate messages in the customer interface.
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Conversation now remains available to the customer after agent leaves.
This was already possible but the setting was set to false by default.
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Snapper: Log4net library security update.
A vulnerability was discovered in older versions of log4net. We have now updated to a more secure recent version. |
Snapper: Show 'In a Call' activity instead of 'busy' in agent overview. |
Wallboard: Show agent display names.
Wallboard didn't show agent names if Skype for Business or Microsoft Graph Presence was not used. If the display name is equal to the sip uri, the display name from the Dashboard Service will now be used. |
Heatmap not showing the majority of dialogues.
Fixed an issue in which the heatmap caused most dialogues to inadvertently be hidden from view. |
Fixed time datestamp. Voicemail Delivered Date to SharePoint is now written in local time instead of UTC time. |
Fixed UCC startup issues. Resolved issues that prevented UCCs from starting because of 'corrupt' cache files |
Updated Log4Net. Updated from version 2.0.8 to 2.0.14 |