Configure file sharing / photo sharing

Introduction

Upload an image or a file from the webchat application to the agent. A button will be visible in the webchat application to upload files or images. The files are stored in an upload folder in the WebChatservice. The agent will get a link to download the file.

Prerequisites

• Installed WebchatPlusWebservice, Learn More

Steps to configure File sharing

To enable the file sharing option, go to the file sfbwebchatplus/xml/settings.xml in the root of the WebChat application. Search for <filesharing>. Change the value of <enabled> to true. Clear your browser cache to see the result.

<filesharing >
…
<enabled>true</enabled >
…
</filesharing >

Steps to configure Photo sharing

To enable the photo sharing option, go to the file sfbwebchatplus/xml/settings.xml in the root of the WebChat application. Search for <photosharing>. Change the value of <enabled> to true. Clear your browser cache to see the result.

<photoharing>
…
<enabled>true</enabled >
…
</photoharing>

Note:

In version V 6.0.19175.1 and higher, all extensions are blocked by default, and only the allowed extensions configured in the AppSettings.config file are allowed.

<add key="AllowedFileExtensions" value="docx,txt,png"/>
<add key="AllowedPhotoExtensions" value="png,jpg,jpeg,gif,bmp"/>

Other versions lower than V 6.0.19175.1, you can configure allowed and blocked extensions in the settings.xml file.

<photosharing>
--
<allowedextensions>png,jpg,jpeg,gif,bmp</allowedextensions>
<blockedextensions></blockedextensions>
--
</photosharing>
<filesharing>
--
<allowedextensions>png,jpg,jpeg,gif,bmp</allowedextensions>
<blockedextensions>exe,bin,pif,msi,msp,com,scr,hta,cpl,msc,jar,bat,cmd,vb,vbs,vbe,js,jse,ws,wsf,wsc,wsh,ps1,ps1xml,ps2,ps2xml,psc1,psc2,msh,msh1,msh2,mshxml,msh2xml,scf,inf,reg</blockedextensions>
--
</filesharing>