Install WebAgent Service

The WebAgent Service is used for communication between the WebAgent FrontEnd and Anywhere365 server components. This installation is not the installation of the WebAgent FrontEnd itself which is globally hosted and managed by Anywhere365.

Note: An additional Anywhere365 WebAgent license is required.

Prerequisites

Bundle 2022.06 and later: Microsoft ASP.NET Core 6.0.8 (or a later 6.0 series) Hosting Bundle installed (may already be installed).
- https://dotnet.microsoft.com/en-us/download/dotnet/6.0
EventForwarder Plugin installed and configured for WebAgent, see: Installing Event Forwarder Plugin
ApiPlugin installed and configured, see: Install API plugin
DC2023.03 or lower: CallControls Plugin installed and configured, see: Install Call Controls plugin

Warning: Please note that as of DC2023.04 or higher, the CallControls plugin is no longer needed and has been removed. You may safely remove any associated settings or configurations related to this plugin.
ListsPlugin installed and configured, Install Lists plugin
(Optional) CallProperty service installed and configured, Install Call Property Service
(Optional) Universal Timeline service installed and configured for WebAgent, Install Universal Timeline Service

Installation

Deploy package

Unzip the Anywhere365 WebAgent Service package
Edit the properties.ps1
1. Domain = Domain of the install account
2. UserName = Username of the install account
Run installWebAgentService.ps1 in PowerShell as administrator

Check if webservice is available from the device the agent will be using: https://FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/WebAgentService/api/v1/

Note: The webservice needs to be available over HTTPS from the internet (Agent -> WebAgent FrontEnd -> WebAgentService), without errors and a valid certificate.

You should get an empty page. You can verify this by opening Developer Tools in your browser and check the network tab.

In here your should get a 200 OK response.

Note: This webservice URL needs to be shared with your Anywhere365 representative to be white listed.

Deploy Bundle Manifest

Each bundle package contains a "manifest_bundle.json" file.
Copy this file to the configured directory:

Copy

Default path

C:\inetpub\wwwroot\WebAgentService\App_Data\

Add Plugin Settings

Essentials
for Voice
for Omnichannel

Setting

Value

Scope

AttendantServiceUrl

http(s)://fqdn/attendantservice

Note: URL needs to be accessible from the WebAgent API service to the Attendant Service.

Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.

WebAgentService

DashboardServiceUrl

http(s)://fqdn/dashboardservice

Note: URL needs to be accessible from the WebAgent API service to the Dashboard Service.

Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.

WebAgentService

Uri

http(s)://fqdn/webagentservice

Note: URL needs to be accessible from the UCC Service to the WebAgent API service.

Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.

WebAgentService

Setting	Value	Scope
AttendantServiceUrl	http(s)://fqdn/attendantservice Note: URL needs to be accessible from the WebAgent API service to the Attendant Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
DashboardServiceUrl	http(s)://fqdn/dashboardservice Note: URL needs to be accessible from the WebAgent API service to the Dashboard Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
CallPropertyServiceUrl	http(s)://fqdn/CallPropertyService Note: URL needs to be accessible from the WebAgent API service to the Call Property Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
TimelineServiceUrl	http(s)://fqdn/UniversalTimelineService Note: URL needs to be accessible from the WebAgent API service to the Universal Timeline Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
Uri	http(s)://fqdn/webagentservice Note: URL needs to be accessible from the UCC Service to the WebAgent API service. Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService

For the Dialogue Manager related settings, see: Install Dialogue Manager

Setting	Value	Scope
AttendantServiceUrl	http(s)://fqdn/attendantservice Note: URL needs to be accessible from the WebAgent API service to the Attendant Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
DashboardServiceUrl	http(s)://fqdn/dashboardservice Note: URL needs to be accessible from the WebAgent API service to the Dashboard Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
CallPropertyServiceUrl	http(s)://fqdn/CallPropertyService Note: URL needs to be accessible from the WebAgent API service to the Call Property Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
TimelineServiceUrl	http(s)://fqdn/UniversalTimelineService Note: URL needs to be accessible from the WebAgent API service to the Universal Timeline Service. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService
Uri	http(s)://fqdn/webagentservice Note: URL needs to be accessible from the UCC Service to the WebAgent API service. Warning: It is important to configure this setting to one main regional URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior.	WebAgentService

Note: Whereas the public facing URL to WebAgentService should only be available over https (Agent -> WebAgent FrontEnd -> WebAgentService), the internal components (Core -> WebAgentService or DialogueManager -> WebAgentService) can and should still access the webservice over HTTP.

Configure Server Role

Connect to the server where the WebAgent API is installed
Open Turn Windows features on or off
Add websocket protocol role