Install WebChat 2.0 FrontEnd

Step 1: Deploy WebChat FrontEnd

The package contains a bootstrapper and a demo page which can be hosted in IIS.

1. Extract the contents of the zip file and host contents of the WebChat folder in IIS

   Copy

   Path

   C:\inetpub\wwwroot

2. Within the WebChat folder, there is a config folder containing a config.json file. The config in the zip will look like this:

   Copy

   config.json

   {
   "apiurl": "https://your.website.url/WebChatDialogueProvider",
   "uccName": "ucc_",
   "logWebAgentMessages": false,
   "reduxDevToolsEnabled": false,
   "mapsApiKey": "",
   "appInsightsKey": ""
   }

   1. apiUrl = should be replaced with the url for your installed WebChatDialogueProvider instance

      Warning: apiUrl needs to be accessible by the customer.

   2. uccName = should be replaced with the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. name for your default UCC.

   Note: We advise not to alter the logWebAgentMessages, reduxDevToolsEnabled, and appInsightsKey values, to prevent leaking internals to the console or the redux dev tools.

3. Open IIS.

4. In IIS choose option ‘Convert to Application’. A popup will appear.

5. Click on the ‘OK’ button.

6. To verify select 'Browse *' on the right side of IIS.