GoLive! Online ManualInstall WebChat 2.0 for WebAgent
To install the WebChat Dialogue Provider the following steps need to be made.
Prerequisites
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CallPropery service installed and configured, Learn More
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Universal Timeline service installed and configured, Learn More
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ListsPlugin installed and configured, Learn More
Link UCC to WebAgent
First the WebAgent Service need to be installed.
Install Custom Sessions
For the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. the to be able to handle Text Session, the custom sessions plugin needs to be deployed.
Install API Sessions
For the UCC the to be able to share presence information, the API plugin needs to be deployed.
Install WebChat Dialogue Provider 2.0
The next step is to deploy the WebChat Dialogue Provider 2.0
Install WebChat 2.0 FrontEnd
After the backend has setup, we can deploy the WebChat 2.0 Front End