Plugin Flow Settings examples for WebChat Dialogue Provider

Note

An additional Anywhere365 WebAgent for Omnichannel license is required.

Note

An Enterprise license or higher is required to access these features.

Introduction

The WebChat Dialogue Provider can make use of the Plugin Flow Setting. This can be used to route the conversation to a skill based on attributes.

The following attributes can be used

Attribute	Description
Channel	Channel of the dialogue. For example: WebChat
SenderUri	URI of the send. For example: user@domain.com
ReceiverUri	URI of the receiver. For example: user@domain.com
Content	Body of the message. For example: My car won’t start.
Subject	Subject of the webchat. Tip This can be set via an WebChat Adaptive Cards

The AND statement can be used if the item needs to match on two or more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Content	Contains	Core	1.00	AND
Channel	Equals	WebChat	1.10		Skill	Skill 1
None of the above	Matches regular expression	.*	2,147,483,647.00		Skill	Skill 2

Examples:

Content "I want to know my Core version" and Channel is WebChat = Goes to Skill 1
Else = Goes to Skill 2

The OR statement can be used if the item needs to match on one of more values:

Attribute	Operator	Value	Order	Condition	Action	Skill
Content	Contains	Core	1.00	OR
Content	Contains	Attendant	1.10		Skill	Skill 1
None of the above	Matches regular expression	.*	2,147,483,647.00		Skill	Skill 2

Examples:

The else statement can be used if all else doesn't match. For example:

Attribute	Operator	Value	Order	Action	Skill
Subject	Contains	Core	1.00	Skill	Skill 1
Subject	Contains	Attendant	2.00	Skill	Skill 2
None of the above	Matches regular expression	.*	2,147,483,647.00	Skill	Skill 3

Examples: