GoLive! Online ManualInstall Voicemail Dialer
Prerequisites
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Voicemails are stored on SharePoint config page, Learn More
Installation
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Add UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. setting VoiceMailDialerDeclineRetry, can be used to specified the number of retries (setting to 0 means indefinite retries)
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Add UCC setting VoiceMailDialerDeclineRetryTime, can be used to specify the number of minutes between retries
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Add UCC setting EnableVoicemailDialogueDialer, enable and disable the dialer
(Pre 6.0 only) Add Voicemail Dialer Endpoint
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Create an Endpoint for the Voicemail Dialogue Provider.
Note: Keep in mind, if the Global Voice Policy is altered the VMDP Endpoints must also get the correct Voice Policy. -
Navigate to the UCC settings page and go to the Endpoints section.
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Choose “new item” to create a new endpoint for the Voice Mail Dialogue Provider extension.
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Fill in the parameters as below.
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Change "Title" into the sip of the Endpoint.
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Add Voicemail Agents
The last step is adding Agent to call.
More information can be found here: Learn More
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