Dialogue Cloud

On Premises

Update Universal Timeline Service

Update

  1. Unpack the provided installation package provided by Anywhere365.

  2. Start PowerShell as administrator.

  3. Navigate to the folder to which you unpacked the installation package.

  4. Execute `./Install.ps1` and follow the instructions.

  5. Select which CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. plugin you would like to configure

  6. Press 0 to continue

  7. Please restart your UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. after installation.