On Premises

Install Universal Timeline Service

Prerequisites

  • Core version 6.3 or higher.

 

Installation

  1. Unpack the provided installation package provided by Anywhere365.

  2. Start PowerShell as administrator.

  3. Navigate to the folder to which you unpacked the installation package.

  4. Execute `./Install.ps1` and follow the instructions.

  5. Select which CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. plugin you would like to configure

  6. Press 0 to continue

  7. Please restart your UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. after installation.

 

UCC Configuration

  1. After running the install, visit the following URL: http://localhost/UniversalTimelineService/config

  2. Between the [ ] fill in the following data:

    1. UCC Name = Name of the UCC, can be found in the UCC config.xml

    2. ConnectionSting = The datasource of the UCC, can be found in the SharePoint Settings

    3. NodaTimeZone = Timezone of the UCC, can be found in the Regional Settings of SharePoint

    4. ContextChannelMaxSizeInBytes = Leave at 1048576

    {

    "UccName": "ucc_",

    "ConnectionString": "Data Source=server\instance;Initial Catalog=UCC;Integrated Security=True",

    "NodaTimezone": "Europe/Amsterdam",

    "ContextChannelMaxSizeInBytes": 1048576

    }

     Tip: You can add multiple UCCs by using a , to separate the values. (Except for the last UCC).
  3. Press Submit to complete configuration