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Update UCC Creator

Warning: The Bundle is always leading, make sure the Bundle is up to date!
Note: You cannot update from SharePoint Template 5.x or lower to UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Creator 6.0 or higher:

Migrate from 5.x template to UCC.Creator 6.x or higher

  1. UCC Creator needs to be installed first, Learn More

  2. Next step is copy the 5.x content to the new 6.0 environment using the Copysettings script, Learn More

  3. Finalstep is update the SharePoint Url in your UCC config, Learn More

Preparation UCC connection with sharepoint online

  1. It is strongly advised to stop the UCC service during update or make sure it cannot connect to the site collection if you want to keep the ucc running. For example you could add a rule to the hostfile on the ucc server. Updating the SharePoint Template while a UCC is running will cause loss of data if write-back features (like Recordings, CallBack CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. etc.) or loss of functionality if timed automations (PowerAutomate) are in use during the update.

  2. If you change the hostfile, go to C:\windows\system32\drivers\etc\hosts file on your server and add the line that looks like “127.0.0.1 <tenant-name>.sharepoint.com”

  3. After the update of all sites the UCC Service needs to be restarted with cleared cache.

Update

Note: If you are running the Scheduled task, make sure this one is pointing to the new package. Learn More

  1. Unpack UCC.Creator.v8.0.xxxxx.x.zip

  2. Navigate to folder UCC.Creator

  3. Make sure you have filled configuration.xml with the proper settings

  4. Open the regular PowerShell command window and run UCC.Update.ps1

    As you can see the sites are updated:

Note: The benefit of One UCC per Site Collection is that updates can be run on a per-UCC basis. Something which was impossible with previous versions of UCC.Creator.

Warning: UCC.Creator 8.2.0.7 uses the latest PnP Powershell instead of SPO Management Shell used in earlier versions of UCC.Creator. Please check your installed Microsoft versions and latest updates if faced with issues running the scripts.

  1. Unpack UCC.Creator.v8.0.xxxxx.x.zip

  2. Navigate to folder UCC.Creator

  3. Make sure you have filled configuration.xml with the proper settings

  4. Open the regular PowerShell command window and run "UCC.Update.ps1"

Warning: UCC.Creator 8.2.0.7 uses the latest PnP Powershell instead of SPO Management Shell used in earlier versions of UCC.Creator. Please check your installed Microsoft versions and latest updates if faced with issues running the scripts.

  1. Unpack UCC.Creator.v8.0.xxxxx.x.zip

  2. Navigate to folder UCC.Creator

  3. Make sure you have filled configuration.xml with the proper settings

  4. Open the regular PowerShell command window and run "UCC.Update.ps1 -useSubsites"