On Premises

Remote Presence Updater User Guide

  1. Start the Snapper

  2. Open the Agent tab

  3. Note: Click on the Agent whose presence need to be updated
  4. Select the desired presence
  5. The presence will be updated
    Note: The presence will only be updated when the Agent's device is unlocked. Any presence changes to an Agent whose device is locked will be changed after it has been unlocked
    Example: Agent presence Busy -> The Agent locks the device, presence changes to Away -> Change the presence to Busy with the Remote Presence Updater -> Presences remains Away -> the Agent unlocks the device, presences changes to Busy