On Premises

Install Remote Presence Updater Service

Note: A Corporate license or higher is required.

Installing the Remote Presence Updater service

  1. Unzip the RemotePresenceChanger installer package on the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. server.

  2. Open the properties.ps1 in Notepad or a similar editor.

  3. Edit the following lines to be applicable to your topology:

    Note: For the account the Anywhere365 service account needs to be used, Learn More
    Note: When you have multiple Anywhere365 Pools give each remotepresenceupdate a name that’s unique per pool like “remotepresenceupdate_pool1”

    $RemotePresenceId = "remotepresenceupdate"
    $RemotePresencePort = 6125
    $domain = "domain"
    $account = "service_account"
    $SipDomain = "sipdomain.com"
    $AppPoolName = "pool.domain.com"

  4. Run the Windows PowerShell as administrator (a user with equal right to the Anywhere365 Installation account, Learn More)

  5. Navigate to the installation folder

  6. Run the InstallRemotePresenceUpdate.ps1 script

  7. Enter the service account password for the account given in step 3

  8. Let the script run and finish

  9. Done

 

Configuring Inflight Snapper

By default the Inflight Snapper is not enabled for RemotePresence Updater, use the following step to enable the feature:

Note: Only supervisors can use this function.
  1. Open the Snapper

  2. Open the settings

  3. Open the UCC Config

  4. Expand the UCC

  5. Check Remote presence update

  6. Click on Save