Install Remote Presence Updater Service
Installing the Remote Presence Updater service
Unzip the RemotePresenceChanger installer package on the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. server.
Open the properties.ps1 in Notepad or a similar editor.
Edit the following lines to be applicable to your topology:Note: For the account the Anywhere365 service account needs to be used, Learn MoreNote: When you have multiple Anywhere365 Pools give each remotepresenceupdate a name that’s unique per pool like “remotepresenceupdate_pool1”
$RemotePresenceId = "remotepresenceupdate"
$RemotePresencePort = 6125
$domain = "domain"
$account = "service_account"
$SipDomain = "sipdomain.com"
$AppPoolName = "pool.domain.com"
Run the Windows PowerShell as administrator (a user with equal right to the Anywhere365 Installation account, Learn More)
Navigate to the installation folder
Run the InstallRemotePresenceUpdate.ps1 script
Enter the service account password for the account given in step 3
Let the script run and finish
By default the Inflight Snapper is not enabled for RemotePresence Updater, use the following step to enable the feature:
Open the Snapper
Open the settings
Open the UCC Config
Expand the UCC
Check Remote presence update
Click on Save
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