Dialogue Cloud
On Premises
General
Customer Interaction
Agent Interaction
Manager Interaction
Dialogue Providers
Integrations
Categories
Feedback
Anywhere365 has the following products available.
Core
The Core is the center of Anywhere365. It manages all the Dialogues.
Interceptor
The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.
Dialogue Studio
Dialogue Studio lets you control your dialogues and integrate it with any API.
Reception Attendant for Skype for Business
The Reception Attendant for Skype for Business improves the Call Management of the Reception.
WebAgent
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
WebAgent for Bullhorn
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Bullhorn.
WebAgent for Dynamics 365
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.
WebAgent for SalesForce
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.
WebAgent for SalesForce Classic
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.
WebAgent for SAP C4C
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.
WebAgent for ServiceNow
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.
WebAgent for Microsoft Teams
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC.
Snapper
Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.
Web Wallboard
The web based version of the Wallboard.
WebChat Plus
Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.
CallMe
Add a button to your website. When somebody clicks that button, they can leave their number.
IVR
Interactive Voice Response allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent.
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Dialogue Intelligence for SSRS
Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.
Power BI Template
With the PowerBI template you can visualizes the historic data.
Remote Presence Updater
This gives the manager the ability to adjust the presence of his agents.
Work Force Management
Work Force Management offers the time management of your Agents.
Questionnaire
Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.
Notifications
Alert the Supervisor with automatic messages, based on triggers in the UCC.
Bot Manager
The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.
Dialogue Manager
The Dialogue Manager handles text-based dialogues for the WebAgent.
Email Dialogue Provider
The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.
WhatsApp Dialogue Provider
The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.
Generic Dialogue Provider
The Generic Dialogue Provider extends Anywhere365 Dialogue Manager input of an Generic API.
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Voicemail Dialer
It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.
Universal Timeline Service
The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.
CRM Service
The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).
CTI Broker
The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.