Core

The Core is the center of Anywhere365. It manages all the Dialogues.

Interceptor

The Interceptor lets you manage the Direct Inbound and Outbound dialogues of the Agents.

Dialogue Studio

Dialogue Studio lets you control your dialogues and integrate it with any API.

Reception Attendant for Skype for Business

The Reception Attendant for Skype for Business improves the Call Management of the Reception.

WebAgent

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.

WebAgent for Bullhorn

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Bullhorn.

WebAgent for Dynamics 365

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.

WebAgent for SalesForce

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.

WebAgent for SalesForce Classic

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.

WebAgent for SAP C4C

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.

WebAgent for ServiceNow

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.

WebAgent for Microsoft Teams

Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.

Inflight Wallboard

The Inflight Wallboard visualizes the state of a UCC.

Inflight Snapper

Extend the Lync and Skype for Business client with Anywhere365 information, like Agent info, Dialogue info and Statistics.

Web Wallboard

The web based version of the Wallboard.

WebChat Plus

Makes it possible to chat with a group of (federated) Lync and Skype for Business users, instead of an individual, by starting a chat with a single contact.

CallMe

Add a button to your website. When somebody clicks that button, they can leave their number.

IVR

Interactive Voice Response allows customers to interact with a host system, after which they can service their own inquiries or will be redirected to a call agent.

SharePoint Template

The SharePoint Template adds features for managing your Unified Contact Center.

Dialogue Intelligence for SSRS

Dialogue Intelligence visualizes the historic data of an UCC in SQL Server Reporting Services.

Power BI Template

With the PowerBI template you can visualizes the historic data.

Remote Presence Updater

This gives the manager the ability to adjust the presence of his agents.

Work Force Management

Work Force Management offers the time management of your Agents.

Questionnaire

Extend the Quality Monitoring to historic Dialogues by adding Questionnaires.

Notifications

Alert the Supervisor with automatic messages, based on triggers in the UCC.

Bot Manager

The Bot FrameWork integration extends Anywhere365 with multiple dialogues and a bot option.

Dialogue Manager

The Dialogue Manager handles text-based dialogues for the WebAgent.

Email Dialogue Provider

The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.

WebChat Dialogue Provider

The WebChat Dialogue Provider extends Anywhere365 Dialogue Manager input to Webchat.

WhatsApp Dialogue Provider

The WhatsApp Dialogue Provider extends Anywhere365 Dialogue Manager input to WhatsApp.

Generic Dialogue Provider

The Generic Dialogue Provider extends Anywhere365 Dialogue Manager input of an Generic API.

Autonomous Dialer

Schedule an automated call to the customer, prompting a predefined IVR menu.

Campaign Dialer

The Campaign Dialer automatically calls the next available agent and customer on the list.

Voicemail Dialer

It is possible to leave a voice mail and send these voice mails to SharePoint or offer them to Agents.

Universal Timeline Service

The UniversalTimelineService is a separate project used to provide a unified timeline based on CRM-information.

CRM Service

The CRM Service is used to connect your preferred CRM client with the Anywhere365 contact center in order to display information from your CRM database directly in the Anywhere365 application (e.g. the WebAgent).

CTI Broker

The Anywhere365 CTI Broker is a server application which integrates the Anywhere365 UCC and CTI services like a screen pop-up from a CRM database.