Install Email Dialogue Provider

Note: An additional Anywhere365 WebAgent for Omnichannel license is required.

Note: An Enterprise license or higher is required to access these features.

To install the Email Dialogue Provider the following steps need to be made.

Prerequisites

CallPropery service installed and configured, Learn More
Universal Timeline service installed and configured, Learn More
ListsPlugin installed and configured, Learn More

Link UCC to WebAgent

First the WebAgent Service need to be installed.

Install Custom Sessions

For the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. the to be able to handle Text Session, the custom sessions plugin needs to be deployed.

Install Custom Sessions Plugin

Install Email Dialogue Provider

The next step is to deploy the Email Dialogue Provider