Specific Chat
Note: Dialogue Intelligence for SSRS - With the Quality Monitoring Report and the Hunt Overview Report we reached a point where the preceding Dialogue Intelligence reporting based on SSRS no longer offers stand-out benefits over PowerBI. As a result, Anywhere365® has decided to end support for SSRS reporting as per 22nd of June 2022. New custom reports for SSRS will no longer be created. Customers are encouraged to start adopting the Anywhere365 template for PowerBI as a replacement as soon as possible to cater for a smooth transition.
If you have custom reports based on SSRS which information is not provided through our PowerBI templates, please contact your delivery partner to help relate you to a suitable PowerBI partner.
If you have custom reports based on SSRS which information is not provided through our PowerBI templates, please contact your delivery partner to help relate you to a suitable PowerBI partner.
Note: Only chats performed via WebChat Plus can be transcribed. Text sessions that are handled via the WebAgent (WebChat, WhatsApp, Email, etc.) will not be transcribed in the CDR database.
Note: Make sure your chats are being logged, Learn More
File name: Specific Chat.rdl
Introduction
This report displays chat log of one conversation.
ChatLog
|
Item |
Description |
|---|---|
|
Contact |
Name of contact |
|
Message |
Value of event |
Parameter
|
Item |
Description |
|---|---|
|
id |
Show the Conversation information of selected id |
|
Dialogue |
Filter on the Dialogue Type |
|
Type |
Filter on the Conversation Type |
|
Modality |
Filter on the Modality Type |
|
Businesshours |
Filter dialogue on Businesshours:
|