Location Report
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File names: Netnumber.rdl, Netnumber Canada.rdl, Netnumber Netherlands.rdl, Netnumber New Zealand.rdl, Netnumber United Stated.rdl
Introduction
The net number map, lets you see where your callers are calling from. This is only available for caller whom calling from a fixed number.
Available Maps
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World
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USA
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Canada
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Netherlands
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New Zealand
Map
The map visually displays where the Caller with a fixed number are calling from.
Overview
Item |
Description |
---|---|
Netnumber |
The net number item displays the net number of a group of Callers with that fixed number or it will display if the caller called from a SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. address, mobile of business number. |
Total |
The Total Conversations item displays the total number of Conversations. In other words, every conversation connected to the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. It is possible to zoom in on the Conversations details by clicking on the number. |
Accepted |
The Accepted Conversations item displays the number of accepted Conversations. Accepted can be:
It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available) |
Missed |
The Missed Conversations item displays the number of missed Conversations.
It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available) |
QuickDrop |
The QuickDrop Conversations item displays the number of quickdrop Conversations.
It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available) |
Forwarded |
The Forwarded Conversations item displays the number of forwarded Conversations on the selected UCC. Forwarded can be:
It is possible to zoom in on the Conversations details by clicking on the number. (Hidden when no data is available) |
NoContact |
The No Contact Conversations item displays the number of NoContact Conversations NoContact can be:
(Hidden when no data is available) |
NoSkill |
The No Skill Conversations item displays the number of NoSkill Conversations NoSkill can be:
(Hidden when no data is available) |
Prompt |
The Prompt Conversations item displays the number of Prompt Conversations of the Caller. A Prompt Conversations is a Conversation where the Caller has selected the Prompt. It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available) |
Voicemail |
The Voicemail Conversations item displays the number of Voicemail Conversations of the Caller. Voicemail can be:
It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available) |
Overflow |
The Overflow Conversations item displays the number of Overflow Conversations. A Overflow Conversation is a Conversation where the UCC has reached the overflow threshold and the Caller was forwarded to the Message Overflow. It is possible to zoom in on the Conversation details by clicking on the number. (Hidden when no data is available) |
Parameters
Parameter |
Description |
---|---|
Language |
Select the language for the reports. More languages can be installed in the Language.rdl report. |
Starttime |
Display all records on and after this date. |
Endtime |
Display all record before this date. |
Dialogue |
Filter on the Dialogue Type
|
Type |
Filter on the Conversation Type:
|
Modality |
Filter on the Modality Type:
|
SL QuickDrop |
Changes the threshold for the Quick Drops. Default: 5 seconds |
Businesshours |
Filter dialogue on Businesshours:
|
ExpandGroup |
Open all closed groups in one click. Useful for report exports. |