On Premises

Skills per Agent

Introduction

SkillPerAgent is the link between Agents and Skills. Hunting an Agent will be impossible if the needed Skill is not linked to an Agent.

A single Skill can be linked to multiple Agents and an Agent can have multiple Skills. Each Skill of an Agent can be scored from 1% (very little knowledge) to 100% (much knowledge).

Training Video

Explanation per field

In order to manage SkillsPerAgent, the following screen should be filled in:

Item

Description

Skill

A Skill can be selected from the dropdown menu.

Score

This field contains the score of the selected Agent on the selected Skill (ranging from 0 till 100).

Agent

This field represents the SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. address of the Agent.

Note: Make sure there are no spaces behind the SIP address and the SIP address consists of small caps only)

SkillPerAgent Scenario’s

Below the possible scenarios for SkillsPerAgent are presented.

Create/Edit/Remove item

Item can be created, edited or removed.

Warning: Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.