On Premises

Plugin Flow Settings

Purpose

Plugin Flow Settings are for specific plugins. This enables you to configure the flow of the plugin. These are unique per plugin and will be part of the documentation of that plugin.

Explanation per field

In order to manage Attributes, the following items can be filled in:

Item

Description

Attribute Name of the attribute from the Plugin Attribute list.
Operator

Operator to match:

  • Equals

  • Not Equals

  • Is empty

  • Is not empty

  • Begins with

  • Does not begin with

  • Ends with

  • Does not ends with

  • Contains

  • Does not contains

  • Matches regular expression

  • Is greater than

  • Is greater than or equal to

  • Is less then

  • Is less than or equal to

Value Value for the operator.
Order

Order in which to run the flow.

Note: Rule groups must be defined by using decimals.
Example:
Rule A 1.0 AND
Rule B 1.1
Condition

Condition to link multiple row together. Empty to have another rule:

  • AND

  • OR

Note: The condition must be set on the first row of a rule group.
Example:
Rule A 1.0 AND
Rule B 1.1
Flag Flag to toggle Recording or Priority.
FlagValue Value for flag.
Action
Note: Actions must be set on final row of the rule group.
Skill

If this flow is selected and callers should be redirected to an Agent, select a Skill an Agent should have in order to help the caller.

Prompt

This field might contain the name of the Prompt for action Prompt

ParentQuestion Go to this Question for action Question
PluginAttribute Use this Attribute for the selected action.
Message Play this message for action Message

Examples

For specific examples, please see:

Create/Edit/Remove item

Item can be created, edited or removed.

Warning: Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.