Plugin Flow Settings
Purpose
Plugin Flow Settings are for specific plugins. This enables you to configure the flow of the plugin. These are unique per plugin and will be part of the documentation of that plugin.
Explanation per field
In order to manage Attributes, the following items can be filled in:
Item |
Description |
---|---|
Attribute | Name of the attribute from the Plugin Attribute list. |
Operator |
Operator to match:
|
Value | Value for the operator. |
Order |
Order in which to run the flow. Note: Rule groups must be defined by using decimals.
Example: Rule A 1.0 AND Rule B 1.1 |
Condition |
Condition to link multiple row together. Empty to have another rule:
Note: The condition must be set on the first row of a rule group.
Example: Rule A 1.0 AND Rule B 1.1 |
Flag | Flag to toggle Recording or Priority. |
FlagValue | Value for flag. |
Action |
Note: Actions must be set on final row of the rule group.
|
Skill |
If this flow is selected and callers should be redirected to an Agent, select a Skill an Agent should have in order to help the caller. |
Prompt |
This field might contain the name of the Prompt for action Prompt |
ParentQuestion | Go to this Question for action Question |
PluginAttribute | Use this Attribute for the selected action. |
Message | Play this message for action Message |
Examples
For specific examples, please see:
Create/Edit/Remove item
Item can be created, edited or removed.
- Open the list.
- Select the Add new item button.
- Enter the correct data in the window that appears.
- Select the Save button.
- Open the list.
- Tick the respective item.
- Select the “Edit Properties” button.
- Enter the correct data in the window that appears.
- Select the “Save” button.
- Open the list.
- Tick the respective item
- Select the “Delete Item” button.