Prompt

Note: A Corporate license or higher is required.

Purpose

Prompts can be used to collect additional information about the caller and use that information for an action.

The Prompt function can give:

Customers the possibility to enter a code within the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. to be routed on.
Route Customers based their information in a database.
Give Customers information based on their information in a database.
Before a prompt can be added to the IVR, it needs to be created in the Prompt list on the server.

Note: This feature requires an additional prompt. Extra license may be required. Please contact your Sales Contact to verify.

Note: This feature is supported in Dialogue Cloud via Dialogue Studio

Explanation per field

In order to manage Prompts, the following screen should be filled in:

Item	Description
PromptId	The identifier of the prompt. This will be used when linking Prompts to IVR Questions.
Welcome	The message that is played when the prompt is chosen (text-to-speech).
Happy	If a correct code is entered, the prompt will forward the caller to this message. Note: The Happy item must refer to an IVR Question.
Sad	If an incorrect code is entered, the prompt will forward the caller to this message. Note: The Sad item need to refer to an IVR Question.
SuccesAction	The follow-up action if a correct code is entered.

Prompt Scenario

Create/Edit/Remove item

Item can be created, edited or removed.

Warning: Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.