OutboundDialer Calls

Note

An Enterprise license or higher is required to access these features.

Purpose

OutboundDialerCalls is the list of numbers which are needed to be Called in the Outbound Dialer

Note

OutboundDialer must be installed and configured, see: Installing Campaign Dialer

Explanation per field

In order to manage OutboundDialerCalls, the following fields should be filled in:

Item	Description
Title	Number/Sip of the person whom needs to be called.
Processed	Indicated that the person is called Note Will be entered by the Outbound Dialer, should left untouched or can be emptied if the person needs to be called again.
Skill	Use this Skill to select an Available Agent.
Order	The order in which the numbers needs to be called
Prio	If checked these number are called first.
Day	The day on which the person should be called Note If empty, all days will be used.
Date start	The date after the person can be called Note If empty, no before date restriction will be used
Time start	Time after the person will be called. Note If empty, no before time restriction will be used.
Time end	Time before the person will be called. Note If empty no after time restriction will be used.
Date end	The date before the person can be called Note If empty no after date restriction will be used.
Voicemail Message	When the agent marks the campaign dialer session "as voicemail" (pressing *), the text in this field will be played as a message will be played to the customer's voicemail box and the session will be disconnected. Note If the field Voicemail Audio Question is filled in, this audio file will be used instead of the contents of this field Note Introduced in DC2023.01
Voicemail Audio Message	When the agent marks the campaign dialer session "as voicemail" (pressing *), the selected audiofile will be played as a message will be played to the customer's voicemail box and the session will be disconnected Note Introduced in DC2023.01

Create/Edit/Remove item

Item can be created, edited or removed.

Warning

Updates to the system take place in real-time. Entering the incorrect information here may cause issues with your software. Proceed with caution.