OutboundDialer Calls
Purpose
OutboundDialerCalls is the list of numbers which are needed to be Called in the Outbound Dialer
Explanation per field
In order to manage OutboundDialerCalls, the following fields should be filled in:
Item |
Description |
---|---|
Title |
Number/Sip of the person whom needs to be called. |
Processed |
Indicated that the person is called Note: Will be entered by the Outbound Dialer, should left untouched or can be emptied if the person needs to be called again.
|
Skill |
Use this Skill to select an Available Agent. |
Order |
The order in which the numbers needs to be called |
Prio |
If checked these number are called first. |
Day |
The day on which the person should be called Tip:
If empty, all days will be used.
|
Date start |
The date after the person can be called Tip:
If empty, no before date restriction will be used
|
Time start |
Time after the person will be called. Tip: If empty, no before time restriction will be used.
|
Time end |
Time before the person will be called. Tip: If empty no after time restriction will be used.
|
Date end |
The date before the person can be called Tip: If empty no after date restriction will be used.
|
Create/Edit/Remove item
Item can be created, edited or removed.
- Open the list.
- Select the Add new item button.
- Enter the correct data in the window that appears.
- Select the Save button.
- Open the list.
- Tick the respective item.
- Select the “Edit Properties” button.
- Enter the correct data in the window that appears.
- Select the “Save” button.
- Open the list.
- Tick the respective item
- Select the “Delete Item” button.