Managing Audio Files
Your own audio files can be used as 'clips' within the IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., Queue, Hold or Quality Monitoring.
Explanation
Audio files can be linked with IVR Questions. By doing so the audio file overrules TTS (Text-to-Speech).
Uploading an audio file is easy. Select a local file, upload it to SharePoint and use link it with an IVR Question. Filenames of audio files will be displayed in SharePoint, so make use of clear filenames for your own convenience.
Audiofile Format
- Audio files can be .Wav, .WMA or .MP3.
- Preferable MONO.
- File size around 2 MB, to prevent long loading times. (Bigger files can be used)
- File name doesn't contain any special characters.
Training Video
Explanation per field
In order to manage Audio Files, the following screen should be filled in:
| Item | Description |
|---|---|
| Name | By clicking the “Browse…” button a local file that should be uploaded to SharePoint, can be selected. |
| Title | This field the name of the file must be entered, this will be used to select the audio file. Warning Needs to be added manually. |
|
Overwrite existing files |
Ticking this box will overwrite old files that have the same filename. |
Audio files Upload/Remove
Audio files can be uploaded or removed.
Warning
Updates to the system are real-time; therefore wrong entries might cause malfunctions.
Warning
Sound recordings for audio files can be protected by copyright. Anywhere365 does not check if the user holds copyrights for the uploaded audio files. Check your country specific copyright laws to avoid legal penalties for copyright infringement.
Upload Audio files
- Open the Audio files list
- Select the “Upload” button.
- Select the Audio file by clicking the “Browse…” button.
- Select the “OK” button
- Fill in the Title field.
- Select the “Save” button.
Tip
You can also drag and drop multiple items directly into the Audio files list, but you need to enter the Title afterward.
Remove Audio files
Warning
The administrator is responsible for removing potential links with other entries in the database (e.g. IVR Questions).
- Open the Audio files list
- Tick the respective Audio File
- Select the “Delete Item” button.