On Premises

Install Lists plugin

Note: Please note that this plugin can only be utilized for Anywhere365 related products.

Installation of the plugin per UCC

The plugins are predelivered inside the folder:

Copy
Path
DRIVE:\program files\core\<UCCService>\plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin

Configure Plugin

Per UCC

  1. Open file ‘Config.xml’ for editing purposes.

     Tip: First make a backup of the file to prevent problems!

    The default path of this file is:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

  2. Add "Plugin" value below ‘SettingsURL’ of the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..

    Copy
    XML
    <Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>

For UCC Service

  1. Open file ‘Config.xml’ for editing purposes.

     Tip: First make a backup of the file to prevent problems!

    The default path of this file is:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

  2. Add "Plugins" value below ‘Presence Provider’.

    Copy
    XML
    <Plugins>
    <Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>
    </Plugins>

Configure UCC Settings

Add Plugin Settings

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Add the following settings:

Setting

Value

Scope

ListsEndpoints

https://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]

For example:  https://customer.anywhere365.cloud/webagentservice/api/v1/settings

ListsPlugin

Restart UCC and validate

  1. Login to the Anywhere365 Application Server

  2. Start Services

  3. Restart "Anywhere365 Unified Contact Center"

  4. See the UCC logs if Lists Plugin is successfully loaded

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

    Copy
    Log
    2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() starting
    2020-04-28 12:44:09,601 [5] xa INFO  - ListsPlugin Requesting lists
    2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=Agents, FieldNames=ID, wsp_ucc_Agent, wsp_ucc_agent_aci, CustomHours, CustomHoursEnable, wsp_ucc_Formal, wsp_ucc_Order), ListConfiguration(ListName=Supervisors, FieldNames=ALL), ListConfiguration(ListName=ReasonCodes, FieldNames=ID, wsp_ucc_rc_code, wsp_ucc_rc_presencestate, Title), ListConfiguration(ListName=CallClassifications, FieldNames=ALL), ListConfiguration(ListName=Endpoints, FieldNames=ALL), ListConfiguration(ListName=PluginAttributes, FieldNames=ALL), ListConfiguration(ListName=PluginSettings, FieldNames=ALL), ListConfiguration(ListName=PluginFlowSettings, FieldNames=ALL), ListConfiguration(ListName=Settings, FieldNames=ALL), ListConfiguration(ListName=Businesshours, FieldNames=ID, wsp_ucc_AllDay, wsp_ucc_day, wsp_ucc_End, wsp_ucc_Start), ListConfiguration(ListName=Holidays, FieldNames=ALL), ListConfiguration(ListName=Skills, FieldNames=ALL), ListConfiguration(ListName=CannedResponses, FieldNames=ALL))
    2020-04-28 12:44:09,601 [5] xa INFO  - PluginManager::StartAsync initialized [ListsPlugin]. Will attempt to provide with lists [Agents, Supervisors, ReasonCodes, CallClassifications, Endpoints, PluginAttributes, PluginSettings, PluginFlowSettings, Settings, Businesshours, Holidays, Skills, CannedResponses]

Additional Information