Install Lists plugin

Installation of the plugin per UCC

The plugins are predelivered inside the folder:

DRIVE:\program files\core\<UCCService>\plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin

Configure Plugin

Per UCC

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Add "Plugin" value below ‘SettingsURL’ of the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..

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   XML

   <Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>

For UCC Service

1. Open file ‘Config.xml’ for editing purposes.

   Tip

   First make a backup of the file to prevent problems!

   The default path of this file is:

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml

2. Add "Plugins" value below ‘Presence Provider’.

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   XML

   <Plugins>
   <Plugin name="ListsPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\Wsp.Anywhere365.Ucc.Lists.ListsPlugin\" file="Wsp.Anywhere365.Ucc.Lists.ListsPlugin.dll" isIdentityPlugin="false"/>
   </Plugins>

Restart UCC and validate

1. Login to the Anywhere365 Application Server

2. Start Services

3. Restart "Anywhere365 Unified Contact Center"

4. See the UCC logs if Lists Plugin is successfully loaded

   C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs

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   Log

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   2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() starting
   2020-04-28 12:44:09,601 [5] xa INFO  - ListsPlugin Requesting lists
   2020-04-28 12:44:09,601 [5] xa DEBUG - ListsPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=Agents, FieldNames=ID, wsp_ucc_Agent, wsp_ucc_agent_aci, CustomHours, CustomHoursEnable, wsp_ucc_Formal, wsp_ucc_Order), ListConfiguration(ListName=Supervisors, FieldNames=ALL), ListConfiguration(ListName=ReasonCodes, FieldNames=ID, wsp_ucc_rc_code, wsp_ucc_rc_presencestate, Title), ListConfiguration(ListName=CallClassifications, FieldNames=ALL), ListConfiguration(ListName=Endpoints, FieldNames=ALL), ListConfiguration(ListName=PluginAttributes, FieldNames=ALL), ListConfiguration(ListName=PluginSettings, FieldNames=ALL), ListConfiguration(ListName=PluginFlowSettings, FieldNames=ALL), ListConfiguration(ListName=Settings, FieldNames=ALL), ListConfiguration(ListName=Businesshours, FieldNames=ID, wsp_ucc_AllDay, wsp_ucc_day, wsp_ucc_End, wsp_ucc_Start), ListConfiguration(ListName=Holidays, FieldNames=ALL), ListConfiguration(ListName=Skills, FieldNames=ALL), ListConfiguration(ListName=CannedResponses, FieldNames=ALL))
   2020-04-28 12:44:09,601 [5] xa INFO  - PluginManager::StartAsync initialized [ListsPlugin]. Will attempt to provide with lists [Agents, Supervisors, ReasonCodes, CallClassifications, Endpoints, PluginAttributes, PluginSettings, PluginFlowSettings, Settings, Businesshours, Holidays, Skills, CannedResponses]