Install Custom Sessions plugin
Note: Please note that this plugin can only be utilized for Anywhere365 related products.
Installation of the plugin per UCC
- Log in on the server on which the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. service is running.
- Go to the plug ins folder (‘DRIVE:\program files\core\anywhere365\plugins\'). If it doesn't exist, create it.
- Create a folder "CustomSessionPlugin" for the plugins folder.
- Copy the dlls and included config files from the plug in package to this folder.
Add Plugin to config
Per UCC
-
Open file ‘Config.xml’ for editing purposes.
Tip: First make a backup of the file to prevent problems!The default path of this file is:
C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml
-
Add "Plugin" value below ‘SettingsURL’ of the UCC.
CopyXML<Plugin name="CustomSessionPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />
For UCC Service
-
Open file ‘Config.xml’ for editing purposes.
Tip: First make a backup of the file to prevent problems!The default path of this file is:
C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Config.xml
-
Add "Plugins" value below ‘Presence Provider’.
CopyXML<Plugins>
<Plugin name="CustomSessionPlugin" path="C:\Program Files\Core\Anywhere365\Plugins\CustomSessionPlugin\" file="Wsp.Anywhere365.CustomSessionPlugin.dll" isIdentityPlugin="false" />
</Plugins>
Configure UCC Settings
PluginSettings list
- Open the UCC Config page on SharePoint
- Open the PluginSettings list
- Add the following settings:
Setting | Value | Scope |
---|---|---|
Enabled | TRUE | CustomSessionPlugin |
Uri | http://fqdn FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]:port | CustomSessionPlugin |
Note: FQDN = Can be internal facing address (WebAgent Service to UCC Service);
Port = Can be any free port.
Warning: The first UCC that starts determines the port number used.
Multiple UCC's running in the same service must have the same port. Warning: Make sure to configure the setting to the ".local" URL when using multiple services in the same region. If this is not done, you may experience unexpected behavior. |
Restart UCC and validate
-
Login to the Anywhere365 Application Server
-
Start Services
-
Restart "Anywhere365 Unified Contact Center"
-
See the UCC logs if Custom Session Plugin is successfully loaded
C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\logs
CopyLog2020-04-28 12:44:09,585 [5] xa DEBUG - CustomSessionPlugin - InitAsync() starting
2020-04-28 12:44:09,585 [5] xa INFO - CustomSessionPlugin.InitAsyncInternal
2020-04-28 12:44:09,601 [5] xa DEBUG - CustomSessionPlugin - InitAsync() completed with result PluginInitializationResult(IsSuccessful=True, RequiredLists=ListConfiguration(ListName=PluginSettings, FieldNames=ID, Title, wsp_ucc_ps_value, wsp_ucc_ps_scope, wsp_ucc_ps_prompt_LookupValue, wsp_ucc_ps_prompt))
2020-04-28 12:44:09,601 [5] xa INFO - PluginManager::StartAsync initialized [CustomSessionPlugin]. Will attempt to provide with lists [PluginSettings]