Dialogue Cloud

On Premises

Create extra Endpoint

Purpose

Extra endpoint can be used in a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. as Modality Endpoints. Modality Endpoint can be used for additional phone numbers, prio endpoint, alternative call flows and more.

Set extra endpoint

  1. Open Skype Management Shell as Administrator

  2. Navigate to the "Extra Endpoint" script in the HELPERSCRIPT folder (send with each version of the Core).

  3. Run the ExtraEndpoint.ps1

  4. Select the UCC Application on which an extra endpoints needs to be added

  5. Enter the SIP The Session Initiation Protocol, or SIP, is a protocol for multimedia communication (audio, video and data communication). SIP is also used for Voice over IP (VoIP). SIP has interactions with other Internet protocols such as HTTP and SMTP. address for the Endpoint (remember start with sip:)

    Warning

    Use lower cases.

  6. (Optional) Enter a Display Name for the Endpoint (this can also be done later)

  7. (Optional) Enter a LineURI for the Endpoint (this can also be done later)

Configure Endpoint