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Install Call Property Service

Note: An Enterprise license or higher is required to access these features.

Prerequisites

Make sure the following feature is installed:

  • HTTP Activation Feature installed. (.Net Framework 4.5 > WCF Services > HTTP Activation)

Configure the Call Property Service

  1. Log in on the server on which the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. service is running.

  2. Copy install files to Anywhere365 Server

    Note: Files can be requested from support.

  3. Unpack and paste files in C:\inetpub\wwwroot (Rename folder to CallPropertyService)

  4. Open folder

  5. Modify Web.config

    1. Verify if the UCCPath and UCCConnectionSettingFile setting are correct.

      1. (Default) UCCPath =

        C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Cache

      2. (Default) UCCConnectionSettingFile = UCCSettings.xml

  6. (Alternative if Call Property Services cannot reach UCC Cache) Modify UCCSettings.xml

    1. UCCNAME = Name of the UCC, check config.xml of UCC

    2. CONNECTIONSTRING = Data Source of UCC, copy from UCC settings page

    3. Copy <UCC>...</UCC> and paste if you are using multiple UCCs.

  7. Open IIS, open Sites, open Default Web Site

  8. Right click "CallPropertyService " and select "Convert to Application", with Application Pool “UCCServiceApplicationPool”