On Premises

Update CallMe

Introduction

Below the instructions to update the Anywhere365 CallMe The CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs..

 

Update

  1. Download and unzip the latest version of the CallMe software on the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. server.

  2. Run the Windows PowerShell as Administrator

  3. Navigate to the installation folder.

  4. Run the UpdateCallMe.ps1 script.

  5. Let the script run and finish.

  6. Open Services.

  7. Restart the UCC.