Configure CallMe Announcements

After the customer enters their phone number, the CallMe will call the customer and play a announcement to press 1 to be connected. By default the message in "Welcome. Press one to be connected to our contact center." and played with English Text to Speech.

Configure

1. Login on the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Server.
2. Open the appSettings.config of the CallMe (in C:\Program Files\callme)
3. Change the following settings

<add key="TextToSpeech" value="Welcome. Press one to be connected to our contact center." />
<add key="TextToSpeechCulture" value="en-GB" />