1. Stop the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. service
    1. Go to start, type services.msc and hit Enter
    2. Locate the Anywhere365 Unified Contact Center service and choose Stop
  2. Backup the UCC folders
    1. Copy the CoreThe Core is the center of Anywhere365. It manages all the Dialogues. folder
    2. 6.0: C:\Program Files\Anywhere365\Core\

      5.0: C:\Program Files\UCC\

    3. Paste the folder on a backup location of your choice.
    4. Copy the Dashboard and Attendant service folders, which are located in: C:\inetpub\wwwroot\
    5. Paste the folder on a backup location of your choice.
  3. Make sure that the .zip package is unblocked.
    1. Right click on the .zip file and choose ‘properties’
    2. Then click Unblock and Apply

  4. Extract the .zip package by right clicking on the package and then choose “Extract All…”
  5. Open WindowsPowerShell as Administrator
  6. Set-ExecutionPolicy remotesigned
  7. Navigate to the folder where the ‘UpdateUCC.ps1’ file is located. (mostly via cd C:\Install\UCC x.x.xxxxx.x)
    1. Run the UpdateUCC.ps1 script (When in the correct folder, type: UpdateUCC.ps1 and hit Enter)

      Tip When updating to 6.1 or higher for the first time, the password of the service account need to be entered.

      This is because the install directory will be updated.

      Tip When updating to 6.5 or higher for the first time you will be prompted to change your log rollback.

      Choose No if you want to keep your current format.

  8. Delete the UCC cache files

    1. Browse to cache folder
    2. 6.3: C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\Cache

      6.0: C:\Program Files\Anywhere365\Core\

      5.0: C:\Program Files\UCC\

    3. Delete the folder(s)with the UCC name (mostly ucc_name)
  9. Start the UCC service

    1. Go to start, type services.msc and hit Enter
    2. Locate the Anywhere365 Unified Contact Center service and choose Start
  10. The UCC is now updated. To make sure, check the log file.

    1. Look for a line like: UCCStarterINFO - UCCStarter x.x.xxxxx.x
    2. Tip: if you do a search for “License is valid” you can locate the UCC version quickly