1. The Trainer selects the respective UCC. (During an active conversation)

  2. The Trainer types the “Train” command in the IM window.

  3. If there are available Trainee, the Trainer will see an ordered list with all Trainee's.

  4. The Trainer types the number of Trainee he/she wants to add.

  5. The Trainee will receive a Call on his/her client.

  6. The Trainee is now successfully listening to the call, until it will be ended or exits the UCC.