1. The Supervisor selects the respective UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs..

  2. The Supervisor types the “StopDialer” command in the IM window.

  3. This will stop dialing new calls for the Campaign Dialer, active calls will continue