Run the msi file to start the setup program.
Note Installations files can be requested at WORKSTREAMPEOPLE or Partner.
Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.
The following screen will display the available features
Always install the “Wallboard”.
Enter the correct information in the next screen:
UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. Name
Can be found on the UCC settings page under ApplicationID, after ":".
The FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] of the Anywhere365 Application server, example: server.domain.com.
Tip If default http or https port is taken, also include the port of the default website.
Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. client
Check which version of Skype for Business you are using.
Check if using HTTPS connection with the server by browsing to the FQDN in your browser.
Tip For "Multi UCC","Agents" and "Reason Code" view, extra configuration must be done in the config.xml.
The Wallboard will now be installed
Select “Finish” to close the setup
Run the shortcut to start the Application