The Inflight Snapper provides everything you need to become an UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. Agent or Supervisor, wherever you are. Extend the Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. and Microsoft Teams client with Anywhere365 information, via the toolbar you have access to the:

• Dashboard - Quick Overview of the UCC.
• Agent Overview - presence, picture, name and reason code (when applicable).
• Calls Overview - real-time overview of all current calls connected to the UCC, including queued calls.
• Settings - manage the Inflight Snapper options.