1. Create Endpoint
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  2. Create Chat Skill
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  3. Add Endpoint to Endpoint list

    1. Title = sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:[Endpoint Uri]

    2. Action = Skill

    3. Modality = Chat

    4. Skill = Created Chat Skill

  4. Restart UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.

  5. Assign Agents to Chat Skill
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