1. First make sure you have at least one music file ready in the Audio files.
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  2. Next create a Playlist.
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  3. Next go to Settings and add

    1. OnHoldPlayList, this one is used when the Agent puts the Customer on Hold.
    2. QueuePlayList, this one is used when the Customer enters the queue (after the queue position message)

    Note If the agent has music on hold active on the client, the UCC will not start the OnHoldPlayList