First make sure you have at least one music file ready in the Audio files.
Next create a Playlist.
Next go to Settings and add
Note If the agent has music on hold active on the client, the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. will not start the OnHoldPlayList