Anywhere365 Dialogue Studio is a tool for designing and programming flows. The Dialogue Studio plugin for Unified Contact Center enables control of incoming UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent..

Target is to provide all Anywhere365 plugin / prompt functionality. There are a lot of similarities to with the current Anywhere365 REST API. With the difference the existing REST API is a state API vs the Dialogue Studio nodes are streaming event API based on Anywhere365 event bus. Making the Dialogue Studio Anywhere365 nodes very efficient and scalable.

Example scenarios are:

  1. Voice self-service (e.g. credit card, last 3 transactions, spend limit, change pin, etc.)

  2. UCC activity logging for

    1. Realtime dashboard

    2. New database or database models

  3. Chat intelligence