Anywhere365 Dialogue Studio is a tool for designing and programming flows. The Dialogue Studio plugin for Unified Contact Center enables control of incoming UCC IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and IDR Interactive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent..

Target is to provide all Anywhere365 plugin / prompt functionality. There are a lot of similarities to with the current Anywhere365 REST API. With the difference the existing REST API is a state API vs the Dialogue Studio nodes are streaming event API based on Anywhere365 event bus. Making the Dialogue Studio Anywhere365 nodes very efficient and scalable.

Example scenarios are:

  1. Voice self-service (e.g. credit card, last 3 transactions, spend limit, change pin, etc.)

  2. UCC activity logging for

    1. Realtime dashboard

    2. New database or database models

  3. Chat intelligence