Anywhere365 will automatically call telephone numbers (or SIP addresses that are populated in the system).
This introduces a whole new range of scenarios to create. Below one example of how to use the Autonomous dialer. The example below auto calls customers who have recently bought products via the web shop to see if they are satisfied.
For the Autonomous Dialer feature, a the list will be introduced named “Autonomous Dialer”. Similar to the Campaign Dialer, with the extra option to add a Pre-Welcome Messages. Giving the option to add a personal note to this customer. While still have the advanced schedule controls:
The results of the Autonomous Dialer are both stored in the Autonomous Dialer list and the SQL Database. Combining this with the new IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. Report and the above scenario, will give you a detailed Survey possibility based on the customer reaction