The Agent selects the respective UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers..
The Agent types the “AmIReady” command in the IM window.
The Agent now receives a list of checks if he/she is ready
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Presence
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Device
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Formal