Before going deep dive in all the information that the GoLive has to offer, it is good to start with the basics. In the following article you can get to know what Anywhere365 is, what it does and where it fits in:
In this getting started all the features and options the agent needs to know are explained.
To better help you get started, select one of the following roles:
After Anywhere365 has been deployed, you can get started configuring your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.: