Configure a new UCC

How to plan your UCC?

Before you start we strongly advise to create a clear inventory of how your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. should react on an incoming call. Preferable by creating a diagram on paper. There are quite a number of elements to consider.

 

Start Configuring

After you have a clear picture on what the UCC needs to do, you can get started. Login to your new UCC's SharePoint site and get started. If you don't have a new UCC yet follow these instructions first: Install Extra UCC