GoLive! Online ManualNote: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Workgroup
Small Business
Corporate
Enterprise
Enterprise Plus
Automatic Lead Creation
The Extension Window can automatically create new lead in CRM based on the information which is available.
Conversation Transcript to Backoffice
When using audio recordings to enhance the quality of your contact center, it can be time consuming to listen back to all those recordings. With the Speech to Text integration, the dialogue transcript can be saved automatically to your back-office system.