Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
The Extension Window can automatically create new lead in CRM based on the information which is available.
Anywhere365 is developed with information sharing in mind. Therefore, it is possible to create an interface between a UCC and any other system. One of the most important interfaces is the one with CRM software. Once a call agent answers a call, and CRM is integrated with Anywhere365, an additional screen pops up and contains all available information of the caller. This might significantly improve the service provided to the caller.
When using audio recordings to enhance the quality of your contact center, it can be time consuming to listen back to all those recordings. With the Speech to Text integration, the dialogue transcript can be saved automatically to your back-office system.
Anywhere365 recognizes whether the agent uses his headset and will adjust the presence accordingly.