Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
The Extension Window can automatically create new lead in CRM based on the information which is available.
When using audio recordings to enhance the quality of your contact center, it can be time consuming to listen back to all those recordings. With the Speech to Text integration, the dialogue transcript can be saved automatically to your back-office system.