Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.)
Integrate Azure Services with Anywhere365 to enable features as Realtime Translation, Mood Recognition, Live Transcription and much more.
Anywhere365 servers can be setup with multiple services allowing you to interdependently run multiple UCC service instances on the same machine.
If your Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. Servers are up-to-date and a SFBSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server. Trusted Application Server is ready, with some pre-requisites to be done, the deployment only takes a few hours after which you can start the training. Start using Anywhere365 and the UCC’s right away on the day you have purchased it. Think about which Role Models you want to implement. During your onboarding time it takes a while to fully understand the features and processes. Ask WORKSTREAMPEOPLE Consulting Service or one of our local or worldwide Value Adding reseller partners if you need support during this time.
The use of the Installation Wizard is no longer supported.
Anywhere365 offers KPI's to support monitoring, for example in PerfMon, SCOM or other monitoring tools.
Anywhere365’s client software supports multiple languages.
The WebChat is fully customizable to meet your organizational identity, complete with explanation.
Anywhere365 uses SharePoint on-premises and Office 365 SharePoint, as it's configuration panel in order to manage one or more UCCs. In this way it's possible to make changes to your UCC at any time, without the need for technological skills, and because it is real-time there is no downtime while improving your UCC. You can add call agents, change the status of the UCC, and optimize the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and its texts while staying available for customers. Furthermore, both SharePoint on-premises as well as SharePoint as a service (e.g. Office365), can be used in combination with Anywhere365.
Anywhere365 doesn’t work exclusively with Skype for Business clients, it also works with Skype. This way you can integrate your Skype users into your contact center
Anywhere365 doesn’t work exclusively with Skype for Business clients, it also works with Microsoft Teams. This way you can integrate your colleagues that have Microsoft Teams accounts into your contact center by adding them to the existing list of contact center agents in your UCC Settings.
Anywhere365 CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. and Modules will run on a Skype for Business Server.
Anywhere365 supports the integration of Office365 accounts to be added to the available list of Agents in your UCC.
The Anywhere365’s clients are supported in Windows 10.
Anywhere365 will run on any Windows server 2012 R2 or higher.
You can scale up Anywhere365 by using Microsoft Azure Virtual machines and Azure Infrastructure (IaaS) services.
High scalable Dialogue Management platform, that scales from any to millions of dialogues if needed.
Anywhere365 servers can scale up (more power) and scale out (more load balanced of running servers).
Anywhere365 runs on a virtual machine and the lowest footprint is one virtual server.
Anywhere365 Product Elements make use of plugins, this allows more flexibility in the software and integration with third party tools like Dynamics, SalesForce and Active Directory.
Added more ways to interact with the configuration, by enabling the settings page on multiple devices.
Customers and Partners can develop their own plugins for Anywhere365