Note: Some features require are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.)
Integrate Azure Services with Anywhere365 to enable features as Realtime Translation, Mood Recognition, Live Transcription and much more.
Anywhere365 servers can be setup with multiple services. Allowing you to interdependently run multiple UCC service instances on the same machine.
If your Microsoft LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required./SFBSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. servers are up-to-date and a Lync/SFB Trusted Application Server is ready, with the couple of hour pre requisites to be done , the deployment only takes a few hours after which the training can start. You can start using Anywhere365 and the UCC’s the day you have bought it. Think about which Role Models you want to implement. Together with us or our partner, you can start delivering the promise to the business. Of course the time to understand all features and processes you can do with Anywhere365 will take some longer and for that you can be supported by WORKSTREAMPEOPLE Consulting Service or one of our local or worldwide Value Adding reseller partners.
To make the installation even easier, The Anywhere365 CoreThe Core is the center of Anywhere365. It manages all the Dialogues., SharePoint TemplateSettings and Content Management for Anywhere365, based on SharePoint server or SharePoint Office 365 and Client Software can be installed by using an installation wizard.
Anywhere365 offers KPI's to support monitoring, for example in PerfMon, SCOM or other monitoring tools.
Anywhere365’s client software supports multiple languages.
The WebChat is fully customizable to meet your organizational identity, complete with explanation.
Anywhere365 uses SharePoint on-premises and Office 365 SharePoint, as its configuration panel in order to manage one or more UCCs. In this way it's possible to make changes to your UCC at any time, without the need for technological skills, and because it is real-time there is no downtime while improving your UCC. You can add call agents, change the status of the UCC, and optimize the IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and its texts while staying available for customers. Furthermore, both SharePoint on-premises as well as SharePoint as a service (e.g. Office365), can be used in combination with Anywhere365.
Anywhere365 doesn’t work exclusively with Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. clients, it also works with Skype. This way you can integrate your Skype users into your contact center
Anywhere365 doesn’t work exclusively with Skype for Business clients, it also works with Microsoft Teams. This way you can integrate your Microsoft Teams users into your contact center
Anywhere365 Core and Modules will run on Lync 2013 and SFB Servers.
Anywhere365 support the use of Office365 users as Agents.
The Anywhere365’s clients are supported in Windows 10.
Anywhere365 will run on any Windows server 2012 R2 or higher.
You can scale up Anywhere365 by using Microsoft Azure Virtual machines and Azure Infrastructure (IaaS) services.
High scalable Dialogue Management platform, and scales from any to millions of dialogues if needed.
Anywhere365 servers can scale up (more power) and scale out (more load balanced of running servers).
Anywhere365 runs on a virtual machine and the lowest footprint is one virtual server.
Anywhere365 Product Elements make use of plugins, this allows more flexibility in the software and integration with third party tools like Dynamics, SalesForce and Active Directory.
Added more ways to interact with the configuration, by enabling the settings page on multiple devices.
Customers and Partners can develop their own plugins for Anywhere365