Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)
Integrate Azure Services with Anywhere365 to enable features as Realtime Translation, Mood Recognition, Live Transcription and much more.
Anywhere365’s client software supports multiple languages.
The WebChat is fully customizable to meet your organizational identity, complete with explanation.
Anywhere365 uses SharePoint on-premises and Office 365 SharePoint, as it's configuration panel in order to manage one or more UCCs. In this way it's possible to make changes to your UCC at any time, without the need for technological skills, and because it is real-time there is no downtime while improving your UCC. You can add call agents, change the status of the UCC, and optimize the IVR Interactive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. and its texts while staying available for customers. Furthermore, both SharePoint on-premises as well as SharePoint as a service (e.g. Office365), can be used in combination with Anywhere365.
Anywhere365 works with Microsoft Teams. This way you can integrate your colleagues that have Microsoft Teams accounts into your contact center by adding them to the existing list of contact center agents in your UCC Settings.
Anywhere365 supports the integration of Office365 accounts to be added to the available list of Agents in your UCC.
The Anywhere365’s clients are supported in Windows 10.
You can scale up Anywhere365 by using Microsoft Azure Virtual machines and Azure Infrastructure (IaaS) services.
Anywhere365 Product Elements make use of plugins, this allows more flexibility in the software and integration with third party tools like Dynamics, SalesForce and Active Directory.
Added more ways to interact with the configuration, by enabling the settings page on multiple devices.