Inflight Snapper FAQ
A: Open "Program and Features" in Control Panel. Behind "Anywhere365 Inflight Snapper" you can see the current version.
A: The log file can be found at
A: Open the config.xml from the Snapper folder (c:\program files (x64)\Anywhere365 Inflight Snapper). Copy the UCCFQDN and the DashboardService values.
Past both lines into a browser (full URL should be like: http(s)://uccserverfqdn/dashboardservice/signalr/hubs) and hit enter.
When a file is presented for downloading, you know your connection is correct.
A: The Anywhere365 Snapper Client will only display the number of agents that have minimum 1 Skill assigned to an agent. Most likely there are agents in your Sharepoint page that don’t have a Skill assigned and thus will not be counted on your Anywhere365 Snapper Client.
Additional the agent needs to be formally active to appear on the Snapper.
A: Most likely the wrong bit-version of the Snapper client was installed. In case your Operating System is 64bit, make sure you install the 64-bit version of the Snapper client.
A. Snapper search rely on the Skype API and in some rare circumstances it cannot find the contact person when searching on meta data. Try restarting the client computer or deleting client caches.