A: You can go to the Front End Server:
C:\Program Files\SipInterceptor folder and right click on the Wsp.Anywhere365.SipInterceptor.exe
Now choose for properties and then review the Details tab.
A: Most likely your Global VoicePolicies are limited. By default the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. gets the Global VoicePolicies, and will use these to do the Call.
Grant the all the UCC ApplicationEndpoints a VoicePolicy, which are able to do a PSTN Call.
A: Yes you can change this by doing the following steps:
Navigate to the Audio directory
6.3: C:\Program Files\Anywhere365\CoreThe Core is the center of Anywhere365. It manages all the Dialogues.\UCC\
6.1: C:\Program Files\Anywhere365\Core\
5.0: C:\Program Files\UCC\
Note Create a backup.
Restart the UCC Service