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Dialogue Studio FAQ

This article provides answers to common questions regarding Dialogue Studio.

Support

​A: From Core 8.0.5 and onward (on earlier 8.0 versions Dialogue Studio is only available under Enterprise+ license):

  • Reception: not available

  • Workgroup: not available

  • Corporate: default off, option via license

  • Enterprise: default off, option via license

  • Enterprise+: default on

​

How are existing licenses handled?

If you have a licenses that is generated with an earlier version of the License Builder, Dialogue Studio will be:

Enabled if you have an Enterprise+ license

Disabled if you have any other license

​

​How to see if Dialogue Studio is enabled in the License?

​<?xml version="1.0" encoding="utf-16"?>
<License xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="ANYWHERE365 UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.">
<Enable_DialogueStudio>true</Enable_DialogueStudio>
</License>​

Consult the license file for Enable_DialogueStudio. If this is missing, you have an old license and DialogueStudio will only be enabled for Enterprise+.

​A: This means that there are multiple connections to your instance of the Dialogue Studio plugin for the specific UCC.

​A: The first version of our plugin API and dialogue studio is build to support only one-on-one calls for the InDialogue phase and all phases after. These limitations are introduced because it takes a long time to test all the possible scenarios with invites, supervising and all other cool features. We wanted to let everyone enjoy our Dialogue Studio despite these limitations and they will disappear in the over time. Thanks for the understanding.

​A: The first version of our plugin API and dialogue studio is build to support only one-on-one calls for the InDialogue phase and all phases after. These limitations are introduced because it takes a long time to test all the possible scenarios with invites, supervising and all other cool features. We wanted to let everyone enjoy our Dialogue Studio despite these limitations and they will disappear in the over time. Thanks for the understanding. ​​

A: Check the input for the node that returns the error. Make sure there is a session object in the message when using the Anywhere365 Dialogue Studio components. When you wan to know the input you can connect a debug node to the output of the node in front and log the full message by changing it's configuration.

​​A: DialogueStudio requires an Enterprise+ License. If you do not have this License, the Plugin will fail to load, printing an error similar to the following:

2019-12-13 10:46:33,474 [6] UccStarter ERROR - Wsp.Anywhere365.Ucc.PluginFramework.PluginValidationException: Unable to load plugin-in Name: NodeRedPlugin, FullPluginPath: C:\data\plugins\NodeRedPlugin\UccPlugin\Wsp.Anywhere365.Ucc.NodeRedPlugin.dll, IsIdentityPlugin: True, Uccs: ALL (1.0.0.0:). Plug-in NodeRedPlugin requires license EnterprisePlus but current license is Corporate

A: The can mean the transcriptor is not yet configured, Learn More