Dialogue Studio - FAQ

A: From CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements. 8.0.5 and onward (on earlier 8.0 versions Dialogue Studio is only available under Enterprise+ license):

Reception: not available
Workgroup: not available
Corporate: default off, option via license
Enterprise: default off, option via license
Enterprise+: default on

How are existing licenses handled?

If you have a licenses that is generated with an earlier version of the License Builder, Dialogue Studio will be:

Enabled if you have an Enterprise+ license

Disabled if you have any other license

How to see if Dialogue Studio is enabled in the License?

<?xml version="1.0" encoding="utf-16"?>
<License xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="ANYWHERE365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.">
<Enable_DialogueStudio>true</Enable_DialogueStudio>
</License>

Consult the license file for Enable_DialogueStudio. If this is missing, you have an old license and DialogueStudio will only be enabled for Enterprise+.

Q: Error is showing: "Multiple connections and this is not the active connection. All actions and events will be ignored."

A: This means that there are multiple connections to your instance of the Dialogue Studio plugin for the specific UCC.

Q: I invite a colleague but something is wrong because I don't hear someone or transcription isn't working.

A: The first version of our plugin API and dialogue studio is build to support only one-on-one calls for the InDialogue phase and all phases after. These limitations are introduced because it takes a long time to test all the possible scenarios with invites, supervising and all other cool features. We wanted to let everyone enjoy our Dialogue Studio despite these limitations and they will disappear in the over time. Thanks for the understanding.

Q: Trying to supervise but I don't hear any voices or I hear multiple voices together.

A: The first version of our plugin API and dialogue studio is build to support only one-on-one calls for the InDialogue phase and all phases after. These limitations are introduced because it takes a long time to test all the possible scenarios with invites, supervising and all other cool features. We wanted to let everyone enjoy our Dialogue Studio despite these limitations and they will disappear in the over time. Thanks for the understanding.

Q: Error is showing: "Can't format data for ...."

A: Check the input for the node that returns the error. Make sure there is a session object in the message when using the Anywhere365 Dialogue Studio components. When you wan to know the input you can connect a debug node to the output of the node in front and log the full message by changing it's configuration.

Q: NodeRedPlugin fails to load, complaining about the License

A: DialogueStudio requires an Enterprise+ License. If you do not have this License, the Plugin will fail to load, printing an error similar to the following:

2019-12-13 10:46:33,474 [6] UccStarter ERROR - Wsp.Anywhere365.Ucc.PluginFramework.PluginValidationException: Unable to load plugin-in Name: NodeRedPlugin, FullPluginPath: C:\data\plugins\NodeRedPlugin\UccPlugin\Wsp.Anywhere365.Ucc.NodeRedPlugin.dll, IsIdentityPlugin: True, Uccs: ALL (1.0.0.0:). Plug-in NodeRedPlugin requires license EnterprisePlus but current license is Corporate

Q: The transcriptor node give the error "GeneralApiException: Cannot create transcriptor session"

A: The can mean the transcriptor is not yet configured, Learn More

Dialogue Studio FAQ

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